RETURNS & EXCHANGES

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of the products.

 


Return Policy

  • Returns and exchanges must be initiated within 14 days from the date of purchase and items must be received by Maruzeki within 30 days from the date of purchase, barring any customs-related delays. 
  • Unless the product has a defect or you received the wrong one, you have to cover the shipping fees. We do offer a flat free return fee: Hong Kong: HKD77 Taiwan: NTD280 Europe: EUR12 UK: GBP10 China: CN65 Australia: AUD20 New Zealand: NZD22 USA: USD15 Canada: CAD18 Rest of the World: USD20
  • The return shipping costs will be deducted from your refund amount. 
  • If you have received the wrong item, please contact us immediately at [email protected]
  • Returns that do not meet the above requirements will not be accepted. 
  • If your final purchase amount is below the free shipping threshold after returning a product, we will deduct the original shipping costs that would have been charged from the refund.
  • All returned items must be in their new and original condition: unused, unworn, and with tags attached.
  • Returns that do not meet the above requirements will not be accepted. 

How to Return/Exchange

  • Initiate a Return/Exchange
    • Please contact Maruzeki’s customer service as soon as possible by mail: [email protected]
    • We will provide you with shipping documents and labels from DHL. We only accept returns that were shipped with shipping documents and labels provided by us. 
    • If possible, please use the packaging your item was delivered in. 
    • Once you’ve received the labels, please contact DHL to arrange for a pickup

Receive a Refund

  • Receive a Refund
    • Once we receive the returned item, your refund will be initiated within 3 business days. 
    • Refunds in the original form of payment may take up to 30 business days to show on your account due to varying processing times between payment providers.